Returns & Refunds
Return Policy
At Innocent Nutrition, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.
Requirements
30 Days - You must return your product within 30 days of having received it.
Include the original invoice and any additional receipts - You must include this documentation as part of your return. Otherwise we will be unable to associate the return to you, and will be unable to refund your purchase.
Original Packaging and Condition - Any purchased product(s) must be returned in all of the original packaging, and in the original condition. A return can be rejected due to damage to the product.
No Partial Returns - We do not facilitate any partial returns or exchanges for hardware kits that we offer.
Return Shipping - The return shipping fee is the responsibility of the customer. We do not facilitate exchanges for orders. All returns are subject to a $25 return fee.
Instructions
As long as your return adheres to the requirements provided, follow these steps to return your product:
- Please email us your order number to hello@innocentnutrition.com and state the reason for the return.
- We will get back to you within 24 hours with information on how to place the return.
We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 10 business days for this process.
If you have any questions or concerns about making a return, feel free to contact our support team at hello@innocentnutrition.com